Wow. I'm all for technology, but this is ridiculous. This story has been making the rounds on the Web, and going viral. And while it hasn't been substantiated, if it's true, then we may have a technology problem on our hands.
A staple of the New York restaurant scene (nobody knows exactly which one) had a mystery on its hands. Online reviews were constantly complaining about the slow service, even though the restaurant had taken steps to speed up service.
What was the restaurant to do? They hired an outside company to diagnose the problem, and fingers were immediately pointed at the staff and their training.
Changes were made, more staff was hired, and still the reviews were poor. But it wasn't just this one restaurant, it was multiple restaurants in the area that were getting bad reviews online and complaints about the service.
The outside company then suggested that the restaurant look at old footage from security cameras to compare service then to the service now. Maybe that would diagnose the problem.
It was worth a shot. So the restaurant searched through storage to find some archived film, but they didn't find any tapes. They did, however, find some of the old recording devices that each held a tape inside, dating back to 2004.
The restaurant then did a side-by-side comparison of 45 transactions from July 1, 2004, and July 3, 2014. And the results are absolutely astounding.