In the call, which you can listen to here, customer Ryan Block called to cancel his account and made it clear early and often that there was nothing Comcast could do to keep his business.
The call went on for nearly 20 minutes, but the rep kept asking the same questions over and over again to try and keep Block's business.
It's painful to listen to, and Comcast knows it. COO Dave Watson admitted so in a statement he released about the call.
According to him, the Retention Professional did exactly what he was trained to do. However, he recognized the call didn't go smoothly and has since apologized to the former customer.