T-Mobile customers, listen up! The Federal Trade Commission is accusing the mobile carrier of earning millions of dollars by overbilling customers. So, you might want to put your next bill under a microscope to make you're not being cheated.
The FTC is saying that T-Mobile is increasing your bill by "cramming," or adding in extra third-party charges that you did not approve. This is a pretty big deal for a company that represents itself as consumer-friendly and calls itself the "Un-carrier."
Most people don't even notice the charge because they are listed with confusing titles on your online bill and paper statements are long and confusing to begin with. But, they are no joke and can cost you around $10 a month per charge.
In T-Mobile’s case, the F.T.C. said, fees for services like “flirting tips, horoscope information or celebrity gossip,” typically were for $9.99, of which 35 to 40 percent went to T-Mobile. In some cases, customers were charged for “years after becoming aware of signs that the charges were fraudulent,” it said.