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Why your old AT&T phone no longer works

Today’s smartphones have some wonderful innovations. These gadgets have come a long way from the early days of cellphone technology. Faster processors, high screen resolution, and cameras that can compete with some that the pros use are just a few great features.

Not everyone needs or wants to upgrade to these wonderful devices. Some are completely happy with their old-school flip phone. Unfortunately, AT&T is ending the ability to use many of these basic phones.

AT&T is one of the leading telecommunications companies in the U.S. On January 1, 2017, the telecom giant shut down its 2G network.

What shutting down 2G networks means to you

AT&T started warning its customers in 2012 that it would be eliminating its 2G network. Without it, you are not able to make GSM calls or use EDGE for data. GSM, or Global System for Mobile communication, is a digital mobile telephone system that was launched back in 1991.

The company said it’s eliminating the 2G network to help support increasing mobile internet usage and continue to provide you with a great customer experience.

AT&T wireless customers attempting to use the 2G network will be unable to:

  1. Make or receive calls, including emergency calls
  2. Send or receive text messages
  3. Use data services

What you need to do

If you are a customer of AT&T and still use a 2G gadget, here is what you need to do:

  • Activate your new phone if you have one.
  • Visit an AT&T store or contact customer service ASAP to upgrade to a 3G or 4G LTE device. Special offers may be available based on eligibility.
  • If you can’t visit a store and have questions, contact AT&T through its support page here.

AT&T is the only telecom company to shut down its 2G network as of now. However, the other companies could follow this lead. Verizon has already announced its 2G network will shut down in 2019.

This is bad news for people with phone nostalgia. The original iPhone will no longer work on AT&T. Like it or not, you might have to upgrade your phone.

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