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Watch out! Phishing scam tricking Netflix users into revealing their credit card info

Are you one of the millions of Americans who have “cut the cord”? Of course, we’re talking about people getting rid of their cable or satellite TV service so they can stream shows online. If you haven’t done so, listen to our podcast to find out why it’s time to cut the cord.

Even if you haven’t made the switch, there’s a good chance that you still are using a streaming service. Now, there is a phishing scam going around targeting one of the most popular streaming services available.

What’s happening is, customers are getting emails from scammers claiming to be from Netflix. The email tells the customer that they need to update their membership information. In reality, this is just another phishing scam.

Inside the email is a link that directs the victim to what appears to be a Netflix login page. Warning! The page is actually fake and just mimics a real Netflix login screen.


Once the victim enters their credentials, they are directed to another page asking for more personal information. This includes billing information AND credit card information.

All of these webpages are set up to look like legitimate Netflix pages. After the victim gives the cybercriminal all of their data, they are actually taken to the real Netflix home page. This is especially sneaky and is designed to keep the victim unsuspecting.

Tips from Netflix on keeping a secure account

Netflix is aware that these types of scams occur. It posted some suggestions on its site to help customers keep their account secure:

  • Use a password unique to Netflix and change it periodically
  • Be aware of possible phishing attempts
  • Keep your computer safe with security software
  • Report fraudulent or suspicious activity
  • Sign out of unused devices
  • Report security flaws to Netflix

More ideas to help evade phishing attacks:

  • Be cautious with links – If you get an email or notification from a site that you find suspicious, don’t click on its links. It’s better to type the website’s address directly into a browser than clicking on a link. Before you ever click on a link, hover over it with your mouse to see where it is going to take you. If the destination isn’t what the link claims, do not click on it.
  • Do an online search – If you get a notification that seems shady, you should do an online search on the topic. If it’s a scam, there are probably people online complaining about it and you can find more information.
  • Watch for typos – Phishing scams are infamous for having typos. If you receive an email or notification from a reputable company, it should not contain typos.
  • Check your online accounts – The site Have I Been Pwned allows you to check if your email address has been compromised in a data breach.
  • Have strong security software – Having strong protection on your family’s gadgets is very important. The best defense against digital threats is strong security software.

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