Facebook is by far the most popular social networking site in the world. Its popularity continues to grow, surpassing the 2 billion active monthly user mark earlier this year. Isn’t that incredible?
With that many users, problems are bound to arise. If something does go wrong, how would you contact Facebook? Doing a simple Google search for Facebook customer support could turn you into the victim of a scam. You really need to be careful with this.
Don’t fall for Facebook customer support scams
The Federal Trade Commission (FTC) recently said it is receiving numerous complaints from people being scammed while trying to contact Facebook. It’s warning people NOT to do an online search for the social media site’s customer service number. That’s because Facebook does not have a customer service number.
What’s happening is, people wanting to contact Facebook are searching for a customer service number through Google. The results are actually numbers posted by scammers, trying to rip you off. Here’s an example of what the search results look like:
Image: Example of scam Facebook customer service search results.
Those are just a few scam results. There are actually many more.
When calling one of the numbers on the list, a fraudster answers by saying, “Thanks for calling Facebook.” The caller told the scammer they were locked out of their Facebook account and needed help getting back in.
The swindler said for the account to be unlocked, the caller needed to go to either Target or Walmart and buy an iTunes gift card. Once he purchased the card, he was to call back and give the fraudster the 16-digit security code located on the back of the card. He would then be given the password to unlock the Facebook account.
This is basically an elaborate iTunes gift card scam, which is common. The Federal Trade Commission warned people in 2016 that scammers are frequently ripping people off through these iTunes gift card hoaxes.
That’s just one example of a potential scam. You don’t want to fall victim to these fraudsters. (Note: Click here to learn more about trending phone scams and how to handle them.)
How to actually contact Facebook
The phone numbers that turn up on Google have also shown up in other places. Some were even circulating on Facebook itself, on certain pages where people asked for help.
What you really need to know is that there is NO phone number to contact Facebook. A member of the company’s Help Team made that announcement on one of the pages when a user was asking for help. The only way you can actually contact Facebook is through its help center.
Now that you know there isn’t an official Facebook phone number, don’t make the mistake of calling a fake number found online. It can only lead to trouble.