Will the mystery of the Galaxy Fold release date be solved soon? Maybe. The $2,000 foldable smartphone was supposed to be released April 26, but after early review units began breaking, Samsung scrubbed the April release.
At the time, the company said it would announce “in a few weeks” when the Fold would actually be released. And we’re still waiting.
In a recent interview with the Korean Herald, Samsung’s CEO DJ Koh said the company “has reviewed the defect caused from substances (that entered the device), and we will reach a conclusion in a couple of days (on the launch).”
Under U.S. Federal Trade Commission regulations, Samsung must cancel all pre-orders of the Fold if it does not deliver the product by May 31. Customers can ask for permission to stay on the list.
The Galaxy Fold fizzle
Just days before the April 26 release, tech reporters began writing about review units breaking. One reviewer noticed a bulge forming under the crease of the screen’s fold. Eventually the phone display broke in two.
Samsung said all review units had been inspected before shipment. It added that a protective plastic layer that looks like a screen protector may have been removed by the reviewers. The protective plastic layer should not be removed to avoid breakage.
However, two reviewers who reported broken displays said they did not remove the Galaxy Fold’s protective film.
A Wall Street Journal review cited anonymous sources as saying the problems had to do with a hinge that would cause the break when users’ applied extra pressure to the screen.
A few days after canceling the launch, Samsung issued a statement confirming the main problem with the Fold did indeed stem from the hinges: “Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.”
As for the protective layer, Samsung stated it would be working to strengthen it, as well as “enhance the guidance on care” of the layer so “our customers get the most out of their Galaxy Fold.”
Not all reviews were disasters. One reviewer said the crease on the unfolded screen was visible, but began to fade while the device had been in use for some time. However, he added that depending on ambient light, the crease was noticeable even while watching a video.
More confusion about the release date
The mystery of the Fold’s release date deepened when people who pre-ordered the phone from AT&T began receiving emails from the mobile carrier saying the Fold would be out on June 13. The emails were sent a few days after the initial launch was canceled. AT&T confirmed to Komando.com that the emails to its customers were legitimate.
In an email to Komando.com, a spokesperson for the company wrote, “I don’t have anything on the record, but I can confirm we have shared this new date with our customers.”
Samsung stayed silent on AT&T’s claim and did not return Komando.com’s request for comment.