Did you update your iPhone recently only to find some or all of your cellular data no longer worked? You’re not alone.
Late last week, Apple released an updated version of iOS 12 for iPhones. But for some, it’s caused more harm than good. After the update, multiple users around the world discovered their cellular data was no longer working – at all. That means no calls, no texts.
The good news is that apps and web browsers still functioned properly, if those users were connected to Wi-Fi. But until Apple releases a newer iOS version, there are a few tricks to help get you back up and running while on the go.
The iOS bug
The problems started when users updated their iPhones to iOS 12.1.2. It didn’t take long for a lot of people to take to social media, saying they could no longer make calls while others couldn’t send or receive text messages. And it wasn’t just in the U.S. These reports were also coming in from Europe, South America and Asia.
— Juan J. Garcia (@juanjolau) December 23, 2018
Users tried to restart, or even completely reset their iPhones, but it didn’t solve the problem. Others reached out to @AppleSupport on Twitter.
Apple Support is replying, sending some users to their general support page. But there are other workarounds.
What you can do until the next update
While affected users can still use their iPhones to some degree while connected to Wi-Fi, that doesn’t help others where Wi-Fi is unavailable, like on the road. But according to Tom’s Guide, some people have been able to come up with some workarounds.
A quick way to fix the issue, according to YouTube user Zollotech and 9to5Mac, is to disable Wi-Fi Calling. That option can be accessed by going to settings, then tapping on the Cellular option. Find Wi-Fi Calling, and toggle it to Off. Check out this video for more:
Did that work? If not, another option is to go to your Cellular Data Options in the same settings menu and toggle Enable LTE from Voice & Data to Data Only.
Again, Apple Support is also replying to some complaints. They’ve referred some users to this general support page (click or tap here to visit the page), and asked others to try to update their carrier settings. Check out that page by clicking or tapping here.
But the only real fix will come with update 12.1.3, but there’s no indication when that will be released. At this time, it doesn’t appear to be a widespread problem, and so far Apple hasn’t commented on the iOS bug.