Tell me if this sounds familiar - whatever the reason may be, you've got to call into customer service to resolve a problem. But before you can get help, you've got to talk to the robots.
"Press one for English. ... Press the star key for the main menu. ... Please enter your account information. ... " And then there's the dreaded, "I'm sorry, I didn't get that, please enter your information again. ... I'm sorry, I didn't get that, please enter your information again."
Or maybe you're like me and tell the robots right away that you need to speak to a human being. Even though that technique works often, there's still an easier way to get connected to a real person in the customer service department without having to deal with robots - paying someone else to do it.
The answer lies with a startup called GetHuman and its new service that lets you pay a GetHuman customer service expert to deal with the problem for you.
Need to change a flight? Do you need to get your power bill on a payment plan? Did you leave your phone in your Lyft? Maybe you need to track a package. A GetHuman rep waits on hold, they'll talk to the right people and they'll negotiate for you.
The site can also give you detailed reports on how to contact the right departments on your own if you don't want to pay for the service. This includes how to get a hold of these companies on the phone, on Facebook, Twitter or through their website.
Here are the steps you'll need to get started.
Step #1: Tell GetHuman the company you need to get in touch with.
Step #2: Enter details about your issue.
Step #3: Decide if you want to take on the task yourself or hire a professional.
Step #4: If you're going to use the service, you'll need to enter your credit card information.
Step #5: If you're going to tackle the problem yourself, you'll see a list of the most helpful resources you'll need.