There are few chores as mundane and tiresome as dealing with customer service representatives when you have a problem with a business. If, say, there are extra charges from your cellular service or cable provider, or the airline lost one of your bags, getting the issues rectified with the company can be a royal pain.
In the same spirit as Lyft, the ride-sharing app, and Instacart, the Web-based grocery delivery service, there's a new online on-demand service promising to be the middleman for your customer service issues. It's called, appropriately, Service, and for the time being, it's completely free.
To use Service, simply create an account using your Facebook login or email address, and you're ready to submit your case. First, it asks you the name of the company you have an issue with, then asks you "Why are you disappointed? Tell us what happened." You type in your problem and you can attach files or photos, like receipts or documentation of your previous communication with the company.
Service launched this spring, just using Twitter as a marketing tool and to find potential cases. Now the Twitter feed is full of testimonials from Service users who had problems resolved with companies like Delta Airlines, Best Buy, Comcast, Verizon, Wells Fargo and more. One user quite accurately called it "Customer service for customer service" in a tweet.