Desktop Support

WestStar Multimedia is looking for personable and talented candidates to facilitate the complexities and difficulties of workstation usage for technical and non-technical employees. This position requires a conscientious individual to be responsible for the day to day operations required to manage a modest-sized infrastructure utilizing both Windows and Mac workstations. This includes frequent, routine maintenance of workstations, printers, storage arrays, network equipment, and servers. Ideal candidates will need to be able to diagnose and resolve problems with these technologies effectively and quickly while keeping the bottom line in sight and ensuring that every employee is heard, understood, and cared for with a high level of professionalism.

Here's a little bit about us

The Kim Komando Show is the nation's largest talk radio show about everything digital. It broadcasts every weekend on more than 400 radio stations in the U.S. and internationally on the American Forces radio Network. The show also streams live in HD video to paying subscribers and soon, to a national TV audience. Kim's weekly column appears nationally in USA Today, FoxNews and in more than 100 daily newspapers. We have a constantly updated website and send more than 12 million email newsletters each week. We also produce books, consumer buying guides, audio podcasts and videos.

A day in the life

Although each day brings varied and exciting challenges, here is what a typical day may look like. Employees submit tickets to our internal OTRS system for many different types of requests such as, permission requests, printer support, toner replacement, training for productivity software, addressing failed workstations, software or equipment, or installing software. As Desktop Support, you will need to triage tickets and prioritize tasks as well as directly intervening with the employees to get them back in action as quickly as possible while keeping management informed of any developing situations or problems. After tickets have been closed, you will perform routine and regular maintenance that keep the infrastructure secure and functional. These duties span from running reports on disk space utilization to tracking software license renewals, installing patches and updates, as well as testing backups or configuring new backups.


Skills or Attributes Required

Broadcast and television experience is a plus.


We offer very competitive salary that is based on experience. We also offer a comprehensive benefits package including: major medical, dental, vision, pharmacy, life insurance, 401(k) with employer match and AFLAC group services. Paid time off includes: sick, corporate holidays and personal vacation.

How to Apply

Apply in confidence today. Fill out our online application and upload your résumé and cover letter. Thank you! We look forward to learning more about you!


We take great pride in our diverse and talented workforce. We recognize that our continued success depends largely on the collective strengths of our employees. Developing the right mix of skills, ideas and individuals requires an unwavering commitment to Equal Employment Opportunity and Affirmative Action. Accordingly, we recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to an employee's race, color, religion, national origin, gender, age, sexual orientation, citizenship, veteran status or disability.

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