Kim Komando Multimedia is rapidly expanding in many divisions, as we are one of the fastest growing broadcast media companies in America!
For over 20-years, Kim Komando has led the industry in tech-lifestyle programming within the national radio category, reaching millions of people every week.
Today, our multimedia network includes radio programs that reach over 3.5 million Nielsen-rated unique listeners per week, a new global television program that airs on the prestigious Bloomberg TV Network distributed to over 300 million homes internationally, podcasts that serve over 1 million downloads per month, a website that enjoys 1.6 million monthly visitors, an aggressive newsletter platform with over 25 million sends per month, and a sponsor-dedicated email platform. Plus, major streaming and YouTube initiatives in the works for 2019.
If you have a welcoming and upbeat personality, a patient demeanor and love to help people, this job is for you.
As a part of the Komando Customer Service Team you will answer phones, emails, chat and forum regarding orders, product inquiries, troubleshooting, and Kim’s Club Membership assistance.
We are looking for a go-getter. Great potential for growth within the company for the right person.
Duties to include, but not limited to:
Processing and shipping orders: Reviewing orders and assessing fraud risk.
Answer incoming calls for WestStar’s main phone number regarding billing issues, product problems, service questions and general membership inquiries.
Make daily outbound calls to lapsed customers and potential new customers
Light receptionist duties such as greeting guests and receiving shipments.
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport.
Update customer information in the customer service database (OTRS) during and after every call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Assist the Ecommerce Manager with other duties such as product listings and social media.
Must be 18 years of age or older
Ability to multi-task in a fast-paced team environment including handling multiple phone lines and paging system
Excellent interpersonal, verbal and written communication skills
Ability to work independently in a highly productive manner
Computer savvy with experience in Windows, MS Office programs and the Internet
Valid driver’s license
Minimum 1 year customer service experience
Strong independent worker
Ability to Lift up to 50 lbs, stand, bend, twist, turn, stoop to ground level shelves and reach upper shelves (8 feet tall) with use of stool or ladder for prolonged periods of time.
Prior experience with OTRS, BigCommerce and G Suites a plus
High School diploma or equivalent
Call center experience preferred
No prior knowledge of our product offerings is necessary. Training will be provided. Please submit your resume to email@example.com.
Compensation and Shift Requirements
This part-time position pays $12-$14 hourly depending on experience. Business hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., weekends and major holidays off (With the exception of occasional seasonal sales events). We are looking for someone to work daily Monday through Friday from 8:00 a.m. - 2 p.m.
Equal Opportunity Employment
We take great pride in our diverse and talented workforce. We recognize that our continued success depends largely on the collective strengths of our employees. Developing the right mix of skills, ideas and individuals requires an unwavering commitment to Equal Employment Opportunity and Affirmative Action. Accordingly, we recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to an employee's race, color, religion, national origin, gender, age, sexual orientation, citizenship, veteran status or disability.