Are you tech savvy? Want to work in a fast-paced environment with the potential to expand your skills?
Come work for the nation’s premier talk show host Kim Komando, heard on over 450 stations throughout the U.S. and is the largest syndicated weekend talk radio program. We have an incredible opportunity for an individual to join our team! We are an exciting, growing company and need your customer service expertise to answer customer questions regarding all our products and services we offer.
If you have a welcoming and upbeat personality, a patient demeanor and love to help people, this job is for you.
As a part of the Komando Customer Service Team you will answer phones, emails, chat and forum regarding orders, product inquiries, troubleshooting, and Kim’s Club Membership assistance.
Duties to include, but not limited to:
Processing and shipping orders: Reviewing orders and assessing fraud risk.
Answer incoming calls for WestStar’s main phone number regarding billing issues, product problems, service questions and general membership inquiries.
Light receptionist duties such as greeting guests and receiving shipments.
Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport.
Update customer information in the customer service database (OTRS) during and after every call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Assist the Ecommerce Manager with other duties such as product listings and social media.
Must be 18 years of age or older.
Ability to multi-task in a fast-paced team environment including handling multiple phone lines and paging system
Excellent interpersonal, verbal and written communication skills
Ability to work independently in a highly productive manner
Computer savvy with experience in Windows, MS Office programs and the Internet
Valid driver’s license
Minimum 1 year customer service experience
Ability to Lift up to 50 lbs, stand, bend, twist, turn, stoop to ground level shelves and reach upper shelves (8 feet tall) with use of stool or ladder for prolonged periods of time.
Prior experience with OTRS, BigCommerce and G Suites a plus
High School diploma or equivalent
No prior knowledge of our product offerings is necessary. Training will be provided. Please submit your resume to email@example.com.
This full-time position pays $12-$14 hourly depending on experience. Hours are Monday to Friday, 8:00 a.m. to 5:00 p.m., weekends and major holidays off (With the exception of occasional seasonal sales events).
We also offer a comprehensive benefits package including: major medical, dental, vision, pharmacy, life insurance, 401(k) with employer match and AFLAC group services. Paid time off includes: sick, corporate holidays and personal vacation.This is a full-time, onsite position at our studio and broadcast center in Phoenix, Arizona.We take great pride in our diverse and talented workforce.
Equal Opportunity Employment
We take great pride in our diverse and talented workforce. We recognize that our continued success depends largely on the collective strengths of our employees. Developing the right mix of skills, ideas and individuals requires an unwavering commitment to Equal Employment Opportunity and Affirmative Action. Accordingly, we recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to an employee's race, color, religion, national origin, gender, age, sexual orientation, citizenship, veteran status or disability.