Tech support fraud is surging. The FBI’s Internet Crime Complaint Center (IC3) says it received around 11,000 complaints related to tech support fraud in 2017 with claimed losses nearing $15 million. Tech support scams can sneak in under many different guises, from a hijacked computer browser to a phone call or an email.
We have become accustomed to the mass texts and emails, to the reply-all button and group chat. But we have also recently seen the downside to this. People make mistakes and these alerts are no exception. Within the last few years we have seen false missile reports, warning of impending attacks, and even government officials' personal information exposed. There has to be a better way to make sure we take care of this before it gets any worse.