Q. My company recently signed up with AT&T as our cellular provider. We received a phone to test. Each of us took it home to try it. Reception was terrible in my house. Everyone else reported good service. My personal cell phone gets good reception in my house. It’s on a different network. I know that service varies between providers. But might a different phone model get better reception?
A. That your personal phone gets good reception in your house is a cause for celebration. Many people complain about their phone’s reception indoors.
As you note, reception will vary from provider to provider. And yes, it can also vary with phone models.
In fact, reception may vary between identical phones. Why is that? The phones could have different firmware versions. Firmware is simply software that is embedded in the hardware.
I once had a phone that got poor reception in my house. When I called my provider, it upgraded the phone’s firmware. That solved the problem. That’s not a surprise. Firmware upgrades often fix problems with gadgets.
I assume AT&T sent you a phone with the latest firmware version installed. But you might call to double-check.
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