I recently got an email from Lynn in Valrico, FL, describing an odd experience she had on the phone. I wanted to share it with you and bring out some important points that everyone needs to know.
I received a phone call from a phone number (215-454-2121) saying he was an IT tech with Microsoft. He claimed my IP address indicated very malicious attacks going on in my computer and it was going to crash momentarily. He wanted me to go to the computer and he would show me the info.
Right away, this is one of the most common setups to a phone tech support scam. Someone calls claiming to be from Microsoft, Google or another recognizable tech support company. They say they've detected a serious problem with your computer and they need access to fix it.
The giveaway here is that no legitimate company does this kind of thing. In very rare and extreme cases, your Internet service provider might call you about problems with your Internet connection, but that's about it.
Even then, it won't ask to get on your computer; it will direct you to instructions on its website. If you have problems with the directions, you can call them back from there.
The best thing to do is hang up, right away, but let's see what Lynn did next.