Q. My computer has given me that blue screen of death four different times. Any time I try to watch a video – sometimes even on your site – it blue screens on me. Do you know what’s causing the problem? Will I have to buy a new computer?
-Anna, from St. Catharines, ON, listens to my national radio show on CKTB 610 AM.
A. Ah, the dreaded blue screen of death! If there’s one question I get more than anything else, it might be this one. There’s plenty you can do before junking your computer, Anna! My hunch tells me that this issue is a case of bad memory.
Once you get the error, look for the error number (It will look like 0X######). In Windows 8, the blue screen gives you more detailed information about what caused the error. Either way, look up the code or message online. Microsoft has a list of what a few common errors mean, too.
The problem is often faulty hardware or a bad driver. Instead of junking the whole computer, you can buy a new part or update the driver yourself to save some cash. You can save even more by replacing the part yourself or enlisting the help of a tech-savvy friend.