The following rules ("Terms and Conditions") govern the use of the Websites located at, or linked to, the URLs www.komando.com or shop.komando.com and the services, information, and content that may be offered on such site (the "Site"); Affiliate Program(s) and corporate accounts; the ability to order products and receive newsletters and promotional emails; and any related links. Please read the following Terms and Conditions carefully.
If we maintain any co-branded websites with one or more of our business partners (which website contains a link to these Terms and Conditions), then such co-branded websites are also governed by these Terms and Conditions.
You may print a copy of these Terms and Conditions using the print feature in your browser. We suggest retaining a copy for your future reference. It is your responsibility to periodically visit the "Terms and Conditions" link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.
Intellectual Property Rights
Our Site is owned and operated by us. Unless otherwise specified, all materials appearing on our Site, including the text, site design, graphics, logos, icons and images, as well as the selection, assembly and arrangement thereof, are the sole property of WestStar Merchandising, Inc., © 2015, ALL RIGHTS RESERVED. All audio and video clips are the sole property of WestStar Merchandising, Inc. or our respective content providers. The content and software on our Site is the property of WestStar Merchandising, Inc. and/or its suppliers and is protected by U.S. and international copyright and other intellectual property laws. You may view, download, print and retain a copy of pages of our Site only for your own personal use. Except as expressly provided above, you may not use, download, upload, copy, print, display, perform, reproduce, republish, modify, license, post, transmit or distribute any information from our Site in whole or in part without our prior written permission. If you wish to obtain permission to reprint or reproduce any materials appearing on our Site you may contact us at email@example.com. All rights not expressly granted herein are reserved.
We post legal notices (e.g., copyright and trademark notices and markings) and various credits on pages of our Site. If you duplicate, publish or otherwise distribute material on our Site, you may not remove these notices or credits or any additional information accompanying such notices and credits.
The absence of a trademark, trade name or service mark does not constitute a waiver of our intellectual property rights concerning that trademark, trade name or service mark. All custom graphics, icons, logos and words listed above are trade names, trademarks or service marks of The Kim Komando Store in the United States and/or other countries. All other trade names, trademarks or service marks are property of their respective owners. The use of any of our trade names, trademarks or service marks without our express written consent is strictly prohibited. In order to maintain the value of these marks, it is important that they are used correctly. If you have any questions, you may contact us by calling us or by sending an e-mail through the following link: click here.
You agree that you are only authorized to visit, view and to retain a copy of pages of the Site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on the Site for any purpose other than for personal use, unless otherwise specifically authorized by us to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorized by us to do so. The content and software on the Site are the property of The Kim Komando Store and is protected by U.S. and international copyright laws.
We may terminate the privileges of any user who uses the Site unlawfully to transmit copyrighted material without a license, express consent, valid defense or fair use exemption to do so. If you submit information to the Site, you warrant that the information does not infringe the copyrights or other rights of third parties.
By visiting the Site, you represent, warrant and covenant that (a) you are at least 18 years old; (b) that you are a resident of the United States; and (c) that all materials of any kind submitted by you through the Site or for inclusion on the Site will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, publicity, or other personal or proprietary rights, nor contain inappropriate, offensive, harassing, or other unacceptable material.
During the registration process you will be asked to select a unique password for access to certain portions of the Site. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under the password. By logging into the Site, you represent and warrant that: (i) you are the customer who registered for use of the Site; (ii) that you are using the Site only for permitted purposes; (iii) you are not a competitor of The Kim Komando Store, or agent thereof; (iv) you will immediately notify us of any unauthorized use of the password or account or any other breach of security; and (v) you will ensure that you exit from your account at the end of each session. Please notify us by calling us or by sending an email through the following link: click here of any potential unauthorized use(s) of your account, or breach of security.
You also represent and warrant that: (i) you will not select or utilize a user name of another person with intent to impersonate that person; (ii) you will not select or utilize a user name in which another person has rights, if you do not have that person's authorization to use such name; and (iii) you will not select or utilize a user name that The Kim Komando Store in its sole discretion deems offensive.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.
Please note that the colors of items and products may depend on your monitor and may not be correctly displayed.
The availability of products and other items on the Site may change at any time, without notice.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
We will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Arizona and certain other select states. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
Please read the official rules that accompany each special offer, coupon, discount, contest and sweepstakes that we may offer or conduct.
Links and Searches
Our Site may link to other sites operated by third parties. We have no control over other sites or their content and cannot guarantee, represent or warrant that the content of these sites is accurate, legal and/or inoffensive. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. By using our Site to search for or link to another third party site, you agree and understand that you may not make any claim against us for any damages or losses resulting from your use of our Site to obtain search results and/or to link to a third party site. However, if you have a problem with a link from our Site, please notify us or send an email through the following link: click here. We will investigate the link and take appropriate action.
By using our Site, you understand and agree that we, at our sole discretion and without prior notice, may terminate your access to our Site and to any services offered on our Site, and may remove any communications, reviews, comments, feedback, postings, materials, or other content on our Site you provide to us in connection with the Site ("User Content") if we believe, in our sole discretion, that the User Content violates or is inconsistent with these Terms and Conditions or their intent, that your conduct is disruptive, or you have violated the law or the rights of The Kim Komando Store or another user.
License Granted by You
The United States export control laws regulate the export and re-export of technology originating in the United States. This includes the electronic transmission of information and software to foreign countries and to certain foreign nationals. You agree to abide by these laws and their regulations.
In order to become a member of Kim's Club, you must fully complete the registration process by providing complete and accurate information as required within the online registration form. Once you have fully completed the registration form, you will then choose a password and a screenname. The combination of your email address and password you enter at the time of registration form a unique identifier for your account. If Kim's Club does not recognize you from a previous sign in, you will be asked to enter the email address that we have on file to help us locate your account. It is your responsibility to maintain the confidentiality of your password and account. You are solely responsible for any and all activities that occur under your account. You agree to notify Kim's Club immediately of any unauthorized use of your account. Kim's Club is not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge.
As a condition of your use of Kim's Club, you hereby agree that you will not, in any way whatsoever, use, nor will you allow to be used, Kim's Club for any purpose that is unlawful or is otherwise prohibited by these terms, conditions and notices. You may not use the Kim's Club in any manner which could damage, disable, overburden or impair any area or operation of the Web site or otherwise interfere with any other party's full use and enjoyment of Kim's Club Web site. You may not attempt to gain unauthorized access to Kim's Club, any related Web site, other accounts, computer systems or networks connected to Kim's Club, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available to all registered users through Kim's Club. All membership benefits are subject to availability. Your access to Kim's Club may be terminated immediately, without notice and without a refund of any unused portion of your account, if you fail to comply with any provisions of these terms and conditions.
Upgrading Kim's Club Membership
When upgrading or changing your Kim's Club membership plan, be sure to sign in to your membership account at Komando.com to assure the membership update occurs on your current account. Then visit your "account" page and select "Upgrade".
Discontinuing Kim's Club Membership
Kim's Club purchases and renewals are non-refundable. Any cancellation request must be made at least 5 business days before your next scheduled auto-renewal date to avoid an automatic renewal charge. Renewal charges cannot be refunded.
Online, Self Service Kim's Club Billing Cancellation
To discontinue your Kim's Club membership billing yourself, login to your account on at www.Komando.com and visit your "My Account" page. Click the link to cancel your account at least 5 days prior to your next scheduled renewal date. Charges for renewals begin pending the day before your scheduled renewal date. Any pending charges for renewals that are already in process cannot be refunded.
You may also discontinue your membership by phone or postal mail. Sorry, we cannot accept termination requests via email. Call our Customer Service number at 1-800-KOMANDO from 8:00 a.m. to 5:00 p.m. Mountain Standard Time, Monday through Friday, or contact us via postal mail using the address below:
c/o: Kim's Shop Customer Service
6135 N 7th St
Phoenix AZ 85014
Requests for a cancellation made by Postal Mail must reach us at least 5 days before your next scheduled automatic renewal date.
When making Kim's Club cancellation requests, please be sure to provide us with the following information as they appear on the account:
Providing us with any other identifying information such as your screenname is also helpful. If we are unable to locate your account because you have not kept your profile up-to-date or the information you provided is not the same as what is reflected on your account, you may be contacted for additional identifying data to help us complete your cancellation request. Delays in locating your account due to the lack of this information may result in automatic renewals while your cancellation request is in process. Renewals which occur during the cancellation request period cannot be refunded.
Kim's Club reserves the right to terminate your access to Kim's Club or any portion thereof for any reason, at any time, without notice.
If you are notifying The Kim Komando Store of alleged copyright infringement, please be sure to provide the following information in the form required by 17 USC Section 512:
WestStar TalkRadio Network
Terms and Conditions Administrator
2711 North 24th Street
Phoenix, AZ 85008
Comments & Feedback
We welcome all comments, feedback, information, or materials ("Feedback"), which you submit to us by e-mail or otherwise through or in conjunction with our Site. Please note that Feedback shall be considered non-confidential and become the property of The Kim Komando Store. By submitting Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to the Feedback. We shall be free to use Feedback on an unrestricted basis.
You must be 18 years or older and have a valid credit card, with full authority to use it, to submit an order through our Site. You agree not to use our Site or any content contained in it for any illegal or inappropriate activities.
Shipping & Delivery
You can expect delivery of most ground shipping items within 5-10 business days of your order, excluding holidays, unless notified otherwise.
All other shipping methods are based on your selection at checkout.
Orders are shipped domestically only. Shipments to FPO, APO, P.O. Boxes or military bases are not available at this time.
Shipping charges are calculated by the total weight of the item(s) in your shopping cart and is based on the shipping method you select. Shipping charges can be found on the shopping cart page at check out.
If you are shipping your order to another person, be sure to contact that person to expect the shipment. Better yet, consider using our gift wrap option with a personalized message to let them know it's from you.
The Kim Komando Shop, (also known as Kim's Shop), in conjunction with our shipping and delivery partner companies, will attempt to deliver a product on the projected delivery date. Our shipping and delivery partners do not telephone prior to delivering packages, and we cannot guarantee the time of delivery.
Shipping charges are non-refundable.
Free Shipping offers are only valid for qualifying orders shipped to the contiguous 48 states unless specified otherwise.
Orders returned due to invalid shipping addresses or being refused by the recipient will be refunded less the shipping cost.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. You will not be charged for items that are ordered, but not shipped. We may require additional verifications or information before accepting any order.
Our goal is to pack and ship your order as quickly as possible; therefore, we ask that you please contact us as soon as possible if you discover a need to alter your purchase. Please keep in mind that although we have a processing window of two business days, your order may be shipped out sooner.
If an order revision request is made after hours and prior to shipping, the requested change will be made on the next business day whenever possible.
To change or cancel an order, you must call 1-800-KOMANDO (1-800-566-2636), Monday through Friday 8 a.m.-5 p.m. MST. Outside of regular business hours, please leave a voice mail message and include your full name, order number and the changes you would like to make. Orders cannot be altered once they have been shipped.
Special offers, coupons or discounts cannot be used in conjunction with other offers. Limit one promotion per order. Please read the official rules that accompany each special offer, coupon, discount, contest and sweepstakes that we may offer or conduct.
Sales tax will be charged where applicable by law. We will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Arizona and certain other select states. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
The availability and pricing of products and other items on the Site may change at any time, without notice.
Although we do our best to communicate our inventory availability during your shopping experience, there may be some instances where, as the order is being processed, we may need to adjust the status of your order. On rare occasions, we may need to cancel an item from your order if it has been discontinued or we have no inventory in stock to ship. You will be notified if an item you ordered has become out of stock. We apologize for any inconvenience this may cause you.
RETURNS & EXCHANGES
We stand behind all our products, our service and you, our customer. If, for any reason, you are not fully satisfied with your physical merchandise purchase, please let us know within thirty (30) days of receiving the order and we will provide the instructions for a return, exchange, repair or shop credit via gift card code.
Please note: A separate return policy applies to Open Box Sale items. Please review the "Open Box Sales 30-Day Limited Refund-Only Return Policy" below.
We ask that all returned products be in like-new condition, with all of the original packaging and materials. We are unable to refund gift wrap charges and cannot accept them as a return.
Returns that do not include the entire contents of the original package and product components cannot be accepted and may be delayed or rejected. If the return is accepted, A 15% restocking fee may apply for components and packaging not included with the return. This fee will be deducted from the return credit.
Include the RM number in the following shipping address convention:
For your security, please return your item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. We are not responsible for items damaged or lost in transit.
If you are returning a gift because it is damaged / defective, or you did not receive the product that you ordered, please contact us as soon as possible within the 30 days of receiving your order. We will send you a replacement product at no charge to you and provide you with a prepaid return shipping label.
Open Box Sales 30-Day Limited Refund-Only Return Policy
We sometimes sell items that are listed as "Open Box" because these items are sold at greatly reduced prices.
Open Box items can only be returned within 30 days of the applicable invoice date and only if the Open Box item is defective. "Return" constitutes receipt of the product by us, and not the mere issuance of an RM. We cannot provide replacement service for these items, as their stock is limited.
If you purchase an Open Box product, we guarantee only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open Box products. We cannot send missing accessories, even if the missing accessory is required to properly make use of all the products advertised functions.
The entire risk as to the quality and performance of these items is with the buyer. These items have been tested by us for their functionality, but may have very minor superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or us) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law.
These items are not covered by any 30-day satisfaction guarantee.
These terms are subject to change without notice.
GUARANTEE & DISCLAIMERS
THE KIM KOMANDO STORE GUARANTEES THAT YOU WILL BE COMPLETELY SATISFIED WITH ANY PRODUCTS ORDERED ON THE SHOP.KOMANDO.COM SITE. WITH RESPECT TO OUR GUARANTEE, OUR SOLE AND EXCLUSIVE MAXIMUM LIABILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WILL NOT BE MORE THAN TO REFUND THE PURCHASE PRICE OR TO REPLACE AND DELIVER EQUIVALENT PRODUCT ITEMS, AS APPROPRIATE, AS SOON AS REASONABLY POSSIBLE. THE APPLICABLE GUARANTEE MUST BE BROUGHT WITHIN THIRTY (30) DAYS AFTER DELIVERY OR WE SHALL NOT BE LIABLE AND YOU WILL HAVE WAIVED ANY AND ALL RELATED CLAIMS REGARDING SUCH PRODUCT ITEMS.
WHILE WE ENDEAVOR TO PROVIDE THE MOST ACCURATE, UP-TO-DATE INFORMATION AVAILABLE, THE DIRECTORIES AND INFORMATION ON OUR SITE MAY BE OUT OF DATE OR INCLUDE OMISSIONS, INACCURACIES OR OTHER ERRORS. OUR SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DO NOT PROMISE THAT OUR SITE OR ANY SERVICES OFFERED ON OUR SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT THE USE OF OUR SITE OR ANY CONTENT, SEARCH OR LINK ON THEM WILL PROVIDE ANY SPECIFIC RESULTS.
EXCEPT FOR THE GUARANTEE PROVIDED ABOVE IN THIS SECTION, WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, GUARANTEES, WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON OUR SITE, OUR SITE'S USE, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND TITLE/NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US OR OUR AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OR IN ANY WAY INCREASE THE SCOPE OF OUR OBLIGATIONS UNDER THESE TERMS AND CONDITIONS.
Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You may have other rights which vary from jurisdiction to jurisdiction.
LIMITATION OF LIABILITY
YOU AGREE THAT, EXCEPT AS EXPLICITLY SET FORTH HEREIN, WESTSTAR MERCHANDISING, ITS DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR DAMAGES RELATED TO PRODUCTS SOLD OR THE OPERATION, CONTENT OR USE OF OUR SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, DAMAGES FOR LOSS OF PROFITS, REVENUES, DATA AND USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT, RELATED TO OUR PRODUCTS OR YOUR ACCESS TO, AND USE OF, OUR SITE OR ANY OTHER HYPERLINKED THIRD PARTY WEB SITE, EVEN IF WE HAVE BEEN ADVISED OF, OR ARE AWARE OF, THE POSSIBILITY OF SUCH DAMAGES.
Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.
The Site may contain advertisements and/or sponsorships. The advertisers and/or sponsors that provide these advertisements and sponsorships are solely responsible for insuring that the materials submitted for inclusion on the Site are accurate and comply with all applicable laws. We are not responsible for the acts or omissions of any advertiser or sponsor.
Parties other than The Kim Komando Store and its subsidiaries may operate stores, provide services, or sell product lines on this Site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Websites. The Kim Komando Store does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other terms and conditions of use.
You agree that any legal action brought against us shall be governed by the laws of the State of Arizona, without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on our Site shall be an appropriate federal or state court located in Maricopa County, Arizona. We make no representations that the content in our Site is appropriate for access outside the United States. Those who choose to access our Site from outside the United States do so on their own initiative and are responsible for compliance with local laws. If any provision within the Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and all remaining provisions shall be enforced.
By using our Site, you agree to indemnify and hold WestStar Merchandising, Inc., The Kim Komando Store, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of such Site, including providing a link to another site or any User Content.
If any provision of the Terms and Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect.
Any dispute relating in any way to your visit to The Kim Komando Store or to products you purchase through this Site shall be submitted to confidential arbitration in Phoenix, Arizona, except that, to the extent you have in any manner violated or threatened to violate The Kim Komando Store's intellectual property rights, The Kim Komando Store may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined to an arbitration involving any other party subject to these Terms and Conditions, whether through class arbitration proceedings or otherwise.
Section titles in the Terms and Conditions are for convenience and do not define, limit, or extend any provision of the Terms and Conditions.
How to Contact Us
If you have any comments or questions, please do not hesitate to contact us at (602) 381-8200 or by sending an email through the following link: click here, or by writing us at:
WestStar TalkRadio Network
Terms and Conditions Administrator
6135 N 7th St
Phoenix AZ 85014