Home | Log In | Register | Active Topics | Search | FAQ
 All Forums
 User to User Help
 Error Messages
 iTunes Won't Access the Internet		  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

MGlow
Starting Member

14 Posts
Posted - 02/06/2012 :  08:45:47  Show Profile  Reply with Quote
So lately I have been having problems with iTunes 9.2.1.5! I click to access the internet store, then it looks like it is accessing the store but then after going half way it just sits there. And then doesn't access the store.

I ran the diagnostics for iTunes and it said that the store connected (and connected securely)but the same problem (mentioned above) still occurs,

I also flushed the DNS but that also hasn't helped.

And I also checked the firewall and it is allowed as an exception.

If there is anything I missed or didn't do please help!!!!

MrKite
Senior Member

2477 Posts
Posted - 02/06/2012 :  09:14:43  Show Profile  Reply with Quote
The first thing I would do is update your version. The version you list is a year and a half old. Then try the store again.

http://www.apple.com/itunes/download/
Go to Top of Page

MGlow
Starting Member

14 Posts
Posted - 02/06/2012 :  09:57:56  Show Profile  Reply with Quote
It still gets halfway on the loading bar and stops and does NOTHING. No error messages, no warnings it just won't load.

Updating didn't help :(
Go to Top of Page

MrKite
Senior Member

2477 Posts
Posted - 02/06/2012 :  10:27:10  Show Profile  Reply with Quote
Seems to be lots of people with that problem. You said your firewall was OK, but you might try temporarily disabling your antivirus program.

Here are a couple of threads I found offering various solutions:

http://www.littlehouseinthebigweeds.com/2010/cant-connect-to-itunes-store/

http://en.kioskea.net/forum/affich-278794-cannot-connect-to-itunes-stores
Go to Top of Page

MGlow
Starting Member

14 Posts
Posted - 02/06/2012 :  11:10:07  Show Profile  Reply with Quote
i HAVE NO IDEA WHAT IS WRONG!!!! I have tried turning pop-up blocker off, all the protection off and have tried those solutions (I even reset the winsock) but nothing is working!!
Go to Top of Page

CindyLou
Intermediate Member

867 Posts
Posted - 02/06/2012 :  12:52:07  Show Profile  Reply with Quote
You might try going here > Advance iTunes troubleshooting, and also under Additional Information, contact Apple for support >
http://support.apple.com/kb/TS3297
Go to Top of Page

cwsnyder2
Senior Member

3900 Posts
Posted - 02/06/2012 :  14:16:11  Show Profile  Reply with Quote
The Trojan you refer to in another thread here may also cause your problems with iTunes.
Go to Top of Page

MGlow
Starting Member

14 Posts
Posted - 02/12/2012 :  18:31:35  Show Profile  Reply with Quote
After hours of pointless fiddle faddle I finally realized that our computers internet filter was blocking the iTunes store. So I added iTunes to the exception list and now wholla I can access everything :D
Go to Top of Page
  Previous Topic Topic Next Topic  
 Reply to Topic
 Printer Friendly
Jump To:
© 2011 The Kim Komando Show, All rights reserved. Go To Top Of Page
Wow! This page was generated in 0.11 seconds. Snitz Forums 2000