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You have to see the hotel's apology after charging for negative reviews

You have to see the hotel's apology after charging for negative reviews
photo courtesy of shutterstock

Remember that hotel that charged visitors $500 for bad reviews on travel sites? Internet users all over the country didn't appreciate the policy and took to the Internet to let everyone know. The owner is now eating his words.

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Chris Wagoner, owner of the Union Street Guest House, issued an apology to guests for the policy. It's been removed from the hotel's website. He wrote:

"Including the fine for negative reviews as part of our policy was a mistake," Wagoner wrote, maintaining that it was a joke his staff had erroneously enforced.

"That’s not the type of business that we run. It was a case of a joke gone very, very bad."

He also claimed to be an online newbie and confessed that he needs to keep up with Internet trends better. Are you a business owner? Make sure this doesn't happen to you by managing your online reputation.

After the $500 fee went viral, customer review sites like Yelp and social media exploded with negative comments and reviews. The original apology post on Facebook had to be removed because it had so many negative comments on it.

Are you upset with a hotel, restaurant or retailer? Social media is a great way to get a business' attention. Click here to learn how to complain using social media and get results.

Source: Mashable
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