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Frequently Asked Questions

The new Komando.com

  1. I clicked on a link in a newsletter and it didn't work! What can I do?
  2. Some articles are missing a picture or contain odd characters.  Why?
  3. Where is the printer-friendly link?

General

  1. Is Kim Komando her real name?
  2. Where can I listen to Kim on the radio?
  3. Can I send an email to Kim? Will she read it?
  4. How can I send Kim a press release?
  5. Does your site use cookies?
  6. Are Web bugs used on Kim’s site?
  7. What are all those Google AdSense ads? Does Kim endorse them?
  8. Some of the ads seem misleading. Can’t they be screened?

Email Newsletters

  1. How do I choose which newsletters I receive?
  2. How do I change the email address where you send the newsletters?
  3. What do you do with my email address?
  4. I signed up for your newsletters but have not received them.
  5. How do I view newsletters in a larger font?

Kim's Club

  1. What is Kim’s Club?
  2. How do I become a Kim’s Club member?
  3. I received my Club introductory email. How do I start my Kim’s Club membership?
  4. I have my account and profile set up. How do I log into my Kim’s Club account?
  5. I signed up for Kim's Club but didn't get an email
  6. How do I change my billing info?
  7. I will be going on vacation. Can I place my membership on hold until I return?
  8. How can I change my password?
  9. I forgot my password. What do I do?
  10. How can I change my screen name?
  11. I'm switching to a new email address. How can I update my Kim’s Club account?
  12. I moved and my billing address is now different. How do I change it on my account?
  13. I have a dial-up connection. Can I still use Kim’s Club?
  14. How do I log out of Kim's Club?
  15. How do I renew my Kim’s Club membership?
  16. How do I cancel my Kim’s Club membership?
  17. How do I upgrade/downgrade my Kim's Club membership?

Kim's videos and live show

  1. How do I watch Kim’s live show?
  2. When is the show?
  3. Can I watch it on demand?
  4. Can I watch Kim on my TV?
  5. How do I watch Kim’s Reports and Viral Videos?
  6. What are the minimum system requirements to use Komando Video?
  7. When I watch a video, why does it hesitate, pause or stop?
  8. When I watch the show, it runs in slow motion. How do I fix this?
  9. I'm still having problems watching the live show. What can I do?
  10. Can I download Kim’s videos?
  11. How do I find the Web links Kim mentions on air?
  12. How can I share a video with my friends?

Podcasts

  1. What is a podcast?
  2. Do I have to be a Kim's Club member to hear the podcasts?
  3. Do I have to have a portable media player to hear the podcasts?
  4. How do I get the most recent Podcast?
  5. How can I get your archived podcasts?
  6. Whenever I listen to your podcasts, my iTunes always fades at the end or they overlap and I miss some of your information. What can I do to fix it?
  7. I no longer want to get your podcasts. How do I stop getting them?
  8. How far back do the podcasts archives go?
  9. Apple's Podcast app

The new Komando.com

I clicked on a link in a newsletter and it didn't work! What can I do?

You were looking at an old newsletter that linked to the old site. Links in current newsletters work on the new Komando.com. If there's a specific older article you're looking for, just go to Komando.com and search for it from the black “Search Komando.com…” box at the top of the page.

Some articles are missing a picture or contain odd characters. Why?

When we launched the new site, we transferred an archive of more than 15,000 (!) articles from the old site to the new. There are a few glitches in older content. We'll be fixing them as time goes on.

Where is the printer-friendly link?

Don't worry; it's there as promised. On a multipage article, scroll down until you see the “View All” button. Click that button to see the entire article on one page.

You will still see the site header, ads and other content surrounding the text. However, if you actually print the page, only the text will print.

General

Is Kim Komando her real name?

Says Kim: "YES! Komando really is my last name, and I carry my birth certificate to prove it! My grandparents came to America from the Ukraine, and their name was shortened at Ellis Island. It dates to a late 16th century group of marauding Cossack warriors - or something like that!"

Click here to learn more about Kim.

Where can I listen to Kim on the radio?

Kim is on nearly 450 stations across the country. Use the Station Finder to find out how you can listen to Kim in your area. If Kim's show isn't broadcast in your city, join Kim's Club to listen and watch whenever you want!

Can I send an email to Kim? Will she read it?

The answer to both questions is "yes." However, due to the number of messages she receives, a personal reply to every message just isn't possible. Click here to email Kim.

How can I send Kim a press release?

If you are a PR representative, use this form to submit releases.

Does your site use cookies?

Yes. Cookies let us remember your preferences between visits, which means you can get right to reading your favorite articles. However, we don't use tracking or third-party cookies. Read the Privacy Policy for further details.

Are Web bugs used on Kim’s site?

No. Web bugs are tiny images embedded in Web pages that track a user’s online activities. This site uses small, static images as design elements only. Some security programs may misidentify such images as Web bugs.

What are all those Google AdSense ads? Does Kim endorse them?

No. Kim does not endorse Google’s AdSense advertisers. Kim only endorses products with which she is familiar. We run AdSense ads to support the large number of tips, buying guides and news reports we generate for our readers.

Some of the ads seem misleading. Can’t they be screened?

Google screens ads appearing in its AdSense network, although according to Google some ads may run before Google's AdWords staff has had the opportunity to screen them. Additionally, we kick advertisers off our site when we notice an ad we don’t like, or when we receive a complaint from our visitors. Should you have a complaint, please report it here. Remember to include the full name of the advertiser and its Web address (URL), if possible. We will remove ads with inappropriate or misleading content. You can also complain to Google on this complaint form.

Email Newsletters

How do I choose which newsletters I receive?

Kim's Club members

Log in to your Kim’s Club account here. Select the Newsletters tab and uncheck the newsletters you do not want to receive. Click Update.

Non-members:

Method 1: Open a recent email newsletter you received from Komando.com. At the bottom, click the link that says, "Manage your email newsletters." Check the newsletters you wish to receive and click the Update button.

Method 2: Go here and enter the email address that receives the newsletters. You will receive an email for us with a special link. Click the link to visit the newsletter management page. Select the newsletters you want to receive and then click Update.

How do I change the email address where you send the newsletters?

Kim's Club members:

Log in to your Kim’s Club account here. Next to your email address, click the "edit" link. Enter a new email address and then click Update.

Non-members:

Method 1: Open a recent email newsletter you received from Komando.com. At the bottom, click the link that says, "Manage your email newsletters." Uncheck every newsletter and then click the Update button.

Then, go to the home page and scroll down to find the blue box that says "Subscribe to Kim's Free Newsletters." Enter the new email address where you want to receive the newsletters and click Subscribe. You'll receive an email to confirm your subscription. Click the link on the email, and then select the newsletters you want to receive at that address. Click Update when you're done.

Method 2: Go here and enter the email address that receives the newsletters. You will receive an email from us with a special link. Click the link to visit the newsletter management page. Uncheck every newsletter and then click Update.

Then, go to the home page and scroll down to find the blue box that says "Subscribe to Kim's Free Newsletters." Enter the new email address where you want to receive the newsletters and click Subscribe. You'll receive an email to confirm your subscription. Click the link the email, and then select the newsletters you want to receive at that address. Click Update when you're done.

What do you do with my email address?

Kim’s newsletters come with her 100 percent spam-free guarantee. Your email address will never be sold.

Kim’s newsletters are also 100 percent Can-Spam compliant. You may opt-out at any time, either by clicking here or by sending an unsubscribe request via postal mail to the address included on every email.

I signed up for your newsletters but have not received them.

When you sign up for my newsletters, you are automatically sent an email to confirm your subscription. Click on the link inside that email to confirm your subscription.

If you've already done that, check your spam or junk mailboxes to make sure they aren't getting routed there. If you use Gmail, click here for more directions.

If at any point you are still not receiving Kim's newsletter emails, please make sure that the Kim Komando newsletter email addresses are on your approved email list or in your email address book. Some email programs and many spam filters allow you to create an approved list of friendly addresses.

You can simply add "lyris.komando.com" and they should all make it through.

Here are the specific email account "names" and addresses used to send the newsletters to you:

Weekend Digital Digest: kimnewsreply@lyris.komando.com
Helpful Tip: kimstipreply@lyris.komando.com
Free Downloads, Cool sites, Best Apps: kimsbestreply@lyris.komando.com
Breaking News: kimsdailynewsreply@lyris.komando.com
Must-see Videos: tvkimreply@lyris.komando.com
Everything Apple: kimsapplereply@lyris.komando.com
USA Today Column: kimscolumnreply@lyris.komando.com
Kim's Insider: no-reply@lyris.komando.com
Security Alerts: komando-special-alerts@lyris.komando.com
Small Business Tips: kimssbreply@lyris.komando.com

How do I view newsletters in a larger font?

In the upper right corner of the Newsletter, click the “View this email as a webpage” link. An HTML version of the newsletter will open in your default Web browser.

In most browsers you can press CTRL (CMD on a Mac) and the plus key ("+") to increase the font size. CTRL/CMD and the minus key ("-") decreases the font size and CTRL + 0 (zero) returns it to normal.

You can also hold down the CTRL key and use the scroll wheel on your mouse to increase or decrease the font size.

Kim's Club

What is Kim’s Club?

Kim’s Club premium members get complete and exclusive access to everything on Komando.com. You can watch or listen to any of Kim's shows at your convenience, read Kim's vast archive of Tips, Downloads, Buying Guides and how-tos on virtually every aspect of your digital lifestyle. Additionally, you get automatic contest entry and can participate in Kim's lively and active forums, where members share tips and tricks on a variety of issues. Choose between Kim’s Club basic and premium membership options to fit your budget and lifestyle.

How do I become a Kim’s Club member?

Check out the various membership options available on our Kim’s Club page.

I received my Club introductory email. How do I start my Kim’s Club membership?

Just follow the instructions included in the email. Go to the Kim’s Club Sign-in page, enter your email address and password, choose a "screen name" (if it’s your first visit) and away you go!

The screen name you choose is permanent. So choose wisely.

I have my account and profile set up. How do I log into my Kim’s Club account?

Look to at the black bar at the top of Komando.com. To the right, you'll see a "Sign in" button. Click the button and enter the email address you registered with us and Kim's Club password.

I signed up for Kim's Club but didn't get an email

Check all your email folders to make sure it's not hiding somewhere in your spam or junk mail folders. If you use Gmail, click here for more directions.

Still can't find it? Send us an email or give us a call.

How do I change my billing info?

Log in to your Kim's Club account at http://club.komando.com/account. You can update any billing information, including credit card number, address and email address.

I will be going on vacation. Can I place my membership on hold until I return?

Sorry - we can't interrupt your subscription. Of course, you can access your membership account anywhere the Internet is available. You’ll never miss a thing!

How can I change my password?

Log into your Kim’s Club account at http://club.komando.com/account. Under Password, click the "Change" link. Enter your current password, and then the new password. Enter the new password again to confirm it and click the Change button.

I forgot my password. What do I do?

Click here to reset your password by email. Enter the email address you used to subscribe to Kim’s Club. You will receive an email with a link that says "Click this link to reset your password."

Click the link and enter a new password. Then log in using your email address and new password.

How can I change my screen name?

You can't. The screen name you chose when you signed up for Kim's Club is permanent.

I'm switching to a new email address. How can I update my Kim’s Club account?

Log in to your Kim’s Club account at http://club.komando.com/account with your subscribed email address and password. On the Home tab, find your old email address. Next to the old address, click the "edit" link. Enter your new email address in the "email address" field and then click Update. This will also update your email address for the daily email newsletters.

I moved and my billing address is now different. How do I change it on my account?

Log into your Kim’s Club account at https://club.komando.com/account. Click the Address Book tab. Under your current address, click the Remove button.

Once the old address is removed, click the "Add an address" link and enter your information. Then click Create.

I have a dial-up connection. Can I still use Kim’s Club?

A dial-up connection will give you longer download times for Kim’s podcasts or other downloads. Otherwise, there is no difference in your membership.

How do I log out of Kim's Club?

Go to the black bar at the top of the Komando.com site and click the "Sign Out" button.

How do I renew my Kim’s Club membership?

If your card is still good when your billing period expires, it will renew automatically. Otherwise, log in to your account at https://club.komando.com/account, go the Credit Cards tab and enter your new card information. You will then have the option to start your Kim's Club subscription again.

How do I cancel my Kim’s Club membership?

Log into your Kim’s Club account at https://club.komando.com/account. On the Membership tab, look under Membership Status. You will see a link to cancel your subscription. Click it and follow the instructions.

If you must go, please cancel your subscription at least 5 business days before your next scheduled auto-renewal date to avoid an automatic renewal charge.

You may also discontinue your membership by phone or traditional mail. (We can't process termination requests via email.) Call our Customer Service number at 1-800-KOMANDO from 8 a.m. to 5 p.m. Mountain Standard Time, Monday through Friday, or contact us via postal mail using the address below:

Kim’s Club
c/o: Kim’s Store Customer Service
2711 N. 24th Street
Phoenix, AZ 85008

For more information, visit the Kim’s Club section of the Komando.com Terms & Conditions.

How do I upgrade/downgrade my Kim's Club membership?

Kim's Club has two membership levels: Basic and Premium. Click here to see the differences.

You can upgrade or downgrade at any time you wish. Log into your Kim’s Club account at https://club.komando.com/account. On the Membership tab, under the Upgrade/Downgrade section.

When you upgrade, your credit card on file will be billed on a pro-rated basis for how much of the month is left.

When you downgrade, your recurring billing will switch to the cost of the Basic plan starting the next billing cycle.

How do I watch Kim’s live show?

How do I watch Kim’s live show?

We film every episode of the Kim Komando Show with eight HD cameras and stream it live – it's a blast to produce, and to watch. Want to join in the fun? Sign up for Kim's Club.

Once you're a member, you can go here to log in. In the navigation bar, go to The Show>>Watch Live. Then click the button that says, “Click here to see Kim live on the air.”

Please note you will need the most recent version of Adobe Flash Player and a connection speed greater than 296Kbps in order to enjoy the show.

When is the show?

Kim hosts her live show every Saturday, from 10 a.m. to 1 p.m. Eastern time, 7 a.m. to 10 a.m. Pacific.
Can I watch it on demand?

Of course. Kim’s Club members can watch each Saturday's show on demand starting at 3 p.m. Sunday eastern, noon Pacific time.

Go to videos.komando.com  and log in using your Kim's Club membership. Then in the navigation bar, go to Watch>>Live from the Studio.

Can I watch Kim  my TV?

Sure - if you know how to stream video to your TV from your gadget or computer, you can relax on the couch and watch Kim's show that way. (Here's Kim's guide to how to watch Internet video on your TV.)

We have other videos as well – they are all here.

How do I watch Kim’s Reports and Viral Videos?

Kim’s Reports and Viral Videos are freely available to everyone as they are released. (Kim’s Club members have access to the full archive)

To watch Kim’s Reports, click here.

To watch Kim's Viral Videos, click here.

 

What are the minimum system requirements to use Komando Video?

A. The minimum system requirements to watch the videos at Komando Video are:

Device System Internet Explorer 8 Internet Explorer 9 Firefox 5+ Safari 5+ Chrome 14+
PC  running Windows Vista SP3 or later Adobe Flash Player 10+ YES Adobe Flash Player 10+ YES YES
Mac  running OS 10.6 or later N/A N/A Adobe Flash Player 10+ YES YES
Linux running 2.6+ N/A N/A Adobe Flash Player 10+ N/A YES
iPhone (3G or later) iOS4 or later N/A N/A N/A YES N/A
iPad iOS4 or later N/A N/A N/A YES N/A
iPod Touch iOS4 or later N/A N/A N/A YES N/A

 

When I watch a video, why does it hesitate, pause or stop?

Most likely your Internet connection is too slow. Click here to test your Internet connection speed. If your speed isn’t what your service provider advertises, contact your ISP and have them check it out.

You also might be using an old Web browser or outdated version of Flash.

Click here to see if your browser is out of date.

Click here to download the latest version of Adobe Flash.

When I watch the show, it runs in slow motion. How do I fix this?

Because technology is always evolving, some older shows don't play nice with some of the newer iPhones, iPads and browsers. We're in the process of optimizing the older shows.

I'm still having problems watching the live show. What can I do?

If you are using Firefox or Internet Explorer on Windows, or are using a Macintosh with Safari, you will need the lastest Adobe Flash Player. You can download it here.

Also, make sure the browser of your choice is up to date. Click here to find out how.

Make sure your computer is at least five years old, as older systems may not be able to handle the processing power that our stream requires.

If you are on a portable device, please make sure you've updated to the latest versions of your system's software. Also, make sure you're using the fastest connection available to you -- usually, this will be your Wi-Fi in your home.

Make sure your firewalls and routers are not blocking port 1935.

Our stream requires an Internet connection greater than 296Kbps. If you are in doubt, please click here to test your Internet connection speed.

You can also adjust the quality of the stream by clicking on the set of numbers next to the "Kbps" text on the bottom of the player, just to the right of the blue barber pole. The lower numbers should ease any network related symptoms, while the higher numbers will give a better quality experience.

 

adjust-vid-stream

 

If you are still having issues, please feel free to contact us at video-support@komando.com.

Can I download Kim’s videos?

No - the videos are available for online streaming only. Kim’s Club members, however, can download the podcasts, which are audio versions of the show and Kim's Digital Minutes.

How do I find the Web links Kim mentions on air?

The links to websites Kim mentions in her show are available on Kim’s Show Picks page.

How can I share a video with my friends?

You can share any video with your friends and family with the click of a button. Just locate the sharing icons on every page.

There are options to share using Facebook, Twitter, ShareThis and more! Click your preferred sharing method and enter your information.

Podcasts

What is a podcast?

A podcast is typically an audio file that you can stream or download from the Internet. We release regular podcasts of Kim's weekly radio show and Digital Minutes which Kim’s Club Members can enjoy.

New podcasts of the weekly radio show are available every Sunday at 7 p.m., Pacific Time.

New podcasts of the daily Digital Minute are available Monday through Friday at noon, Pacific Time.

Do I have to be a Kim's Club member to hear the podcasts?

Podcasts are available to Kim's Club members. Join here!

Do I have to have a portable media player to hear the podcasts?

No, they are available in MP3 format. You can download them to your computer and play them with Windows Media Player, iTunes or any other program that plays MP3 files.

How do I get the most recent Podcast?

Once you've logged in as a Kim's Club member, in the navigation bar, choose The Show>>Listen to the Show.

From there, you can listen to the most recent podcasts, or download them to your computer.

How can I get your archived podcasts?

The best way is through iTunes.

Once you subscribe to the podcasts, make sure you are on the Podcasts page in iTunes. An arrow will be pointing at the podcast to which you subscribed. Click the arrow (a small gray triangle) to open the archived list of podcasts. Click the GET button next to the podcasts you want to download.

Whenever I listen to your podcasts, my iTunes always fades at the end or they overlap and I miss some of your information. What can I do to fix it?

Your Crossfade Playback could be active. This will fade the ending of the current podcast and fade into the beginning of the next. To turn it off, click Settings on your Podcasts page. Select the Playback tab. Remove the check next to Crossfade Playback and click OK to save the changes.

I no longer want to get your podcasts. How do I stop getting them?

Oh no! Say it ain’t so! To stop receiving podcasts, go to the Podcasts page in iTunes. Highlight the podcast you no longer want and click Unsubscribe.

How far back do the podcasts archives go?

The archives of my weekend show go back three months or at least 12 shows. And new episodes are added weekly!

I am frustrated with the Apple Podcast app. Every time Apple updates my iPhone or iTunes, things go wrong. I keep seeing “Episode Unavailable. This episode is temporarily unavailable from The Kim Komando Show.” How can I get this resolved?

Unfortunately, you can't use Apple's Podcast app to download The Kim Komando Show or Kim's Digital Minutes podcasts. Even though Apple says the app works with password-protected podcasts, it doesn't. My amazing technical team has tried to get it working several times without success, and it's a known problem that plenty of other sites have.

Until Apple comes through with a fix, you have a few options.

  1. Install another podcast app, like Downcast ($2.99). This works for many of my listeners.
  2. Download the podcasts to your computer and transfer them to your iPhone using iTunes.
  3. Stream the podcasts right from the website to your phone. You'll need a solid Internet connection, of course.

If you want to go for option 2 or 3, here are the instructions:

When logged in to Kim's Club, click on the "The Show" tab, then "Listen" as illustrated below:

ListenMenuWithArrow

The "Listen Now" page will give you instructions on how to download podcasts with iTunes. You can also listen to any recent podcast from that page.

Note: When iTunes or another podcast app asks you to log in to download the podcasts, please make sure you use your current Kim's Club email address and password. If the podcasts don't download automatically in iTunes, click "Refresh” icon, shaped like a circular arrow, in the upper left area of the screen. It's located under the “Controls” menu of the iTunes screen.