• What is TVKim (and can I watch it on my television)?
• How do I Join Kim's Club so I can watch your live Show?
• How do I watch Kim's Show live?
• How can I watch TVKim LIVE on my iPad, iTouch or iPhone?
• I missed Kim's live Show, when can I watch it on-demand?
• How do I watch Kim's Video Essays and Daily Videos?
• What are the minimum system requirements to use TVKim?
• I'm logged in at Kim's Club (or Kim's Store), why must I log in again at TVKim.com?
• How come I can't log in? Help, I'm having trouble!
• I can't see the video. Why is there just a blank black screen?
• When I watch a video why does it hesitate, pause or stop?
• When I watch Kim's Show live (only when live) why does it have jumpy, jittery or "back and forth" playback?
• When I watch the show it runs in slow motion. How do I fix this?
• Can I download Kim's videos?
• Can I watch Kim's videos on my iPod?
• Can I watch or listen to your shows on my Apple devices?
• How can I watch TVKim archived videos?
• Where is the Show Picks page with links Kim mentioned in her videos?
• How do I add a comment to a video?
• How can I share a video with my friends?
• How much bandwidth do I use when watching Kim's Show and other videos?
• Why do some videos (especially "Kim's Picks") begin playing automatically?

Q. What is TVKim (and can I watch it on my television)?

A. TVKim.com is the latest addition to Kim Komando's Web site. It's the place where you can watch a live Internet stream of Kim's Show, catch the Show on-demand, watch Kim's Video Essays and Daily Video, and that's just for starters! There is much more coming soon!

TVKim is not a television show, although if you can surf the Internet on your television, you could watch content from TVKim on your TV set. Just navigate to www.TVKim.com!

The direct links for each TVKim.com content area are:
• Live from the Studio (live show and show on-demand), requires Kim's Club membership
  http://www.tvkim.com/live-from-the-studio
• Kim on Komand (video essays), free to everyone
  http://www.tvkim.com/kim-on-komand
• Kim's Video Picks (video of the day), free to everyone
  http://www.tvkim.com/kims-picks

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Q. How do I Join Kim's Club so I can watch your live Show?

A. You must purchase a membership to Kim's Club to have access to TVKim. A Kim's Club membership can be purchased online only through the Kim's Club page.

After becoming a Kim's Club member, sign in to Kim's Club and create a "screen name." Once you have a screen name, go to TVKim.com and log in. You now have full access to watch Kim's Show live or on demand!

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Q. How do I watch Kim's live Show?

A. Kim's live Show Internet stream is available only to Kim's Club members (click here to join now).

Kim hosts her live Show on Saturdays, from 10 am - 1 pm Eastern (7 am - 10 am Pacific).

To watch Kim's Show while it's being broadcast live, first go to TVKim.com and log in. Once you have logged in to TVKim.com, click on the Live from the Studio link, and then click the button that says, "Click here to see Kim live on the air."

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How can I watch TVKim LIVE on my iPad, iTouch or iPhone?

A. There is a web browser app called "Skyfire". It costs about $3 and works on all three devices. As a Kim's Club member, once you have downloaded and installed the app, you log into TVKim.com as usual.

Please note: Once you are on the live video page, the video won't load because it's in Flash. Just click on the video button lower left hand of corner of the page ,and it will identify all the Flash videos on the page and give you the option to play them. Click on the live video of Kim, and the app will play the live stream.

Q. I missed Kim's live Show, when can I watch it on-demand?

A. Kim's Show on-demand is available only to Kim's Club members (click here to join now).

After the initial live broadcast each Saturday, Kim's Show is made available the next day (Sunday) at 3 pm Eastern (Noon Pacific).

To watch Kim's Show on-demand, first go to TVKim.com and log in. Once you have logged in to TVKim.com, click on the Live from the Studio link, and then scroll the page down just a bit to see the listings of all Shows that are available. Each show has three one-hour segments.

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Q. How do I watch Kim's Video Essays and Daily Videos?

A. Kim's Video Essays and Daily Videos are freely available to everyone (although certain archives may require membership in Kim's Club).

To watch Kim's Video Essays, click the Kim on Komand link at TVKim.com. Scroll the page down just a bit to see the listings of all Essays that are available.

To watch Kim's Daily Videos, click the Kim's Video Picks link at TVKim.com. Scroll the page down just a bit to see the listings of all Daily Videos that are available. The most recent video (today's Video of the Day) will at the the top-left of the listings, or click this Video of the Day link.

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Q. What are the minimum system requirements to use TVKim?

A. The minimum system requirements to watch the videos at TVKim are:

• A broadband connection speed of 800kbps for the Show live stream and Show on-demand and 500kbps for Kim's Video Picks.

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Q. I'm logged in at Kim's Club (or Kim's Store), why must I log in at TVKim.com?

A. Your Kim's Club membership gives you access across several domains. Logging in at TVKim.com makes sure we keep your information synchronized.

We're working on a way to allow a one-stop login, and TVKim.com is the first deployment of the new system. Stay tuned!

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A. If you're having trouble logging in at TVKim.com, the most likely reason is you don't have a "screen name." Sign in to Kim's Club and create a "screen name." Once you have a screen name, go to TVKim.com and log in.

If you already have a screen name and you're still having trouble logging in, please contact our Kim's Club customer support!

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A. If you click to watch a video and there's only a blank screen in the player window, wait a minute or so and see if the video player catches up.

If you're still left with a blank screen in the player window, first check to see that you can play HTML5 video. It works on:

If you wish to watch the videos in HTML5, please upgrade or switch your browser to one listed above. Otherwise the video will automatically use Adobe Flash.

If you're still left with a blank screen in the player window, check to see that you can play Flash content on your system. Go to Kim's home page, www.Komando.com, and see if Kim "pops up" just to the left of the Show Picks, Tip of the Day and Cool Site of the Day links.

If Kim doesn't pop up, you need to install the Adobe Flash Player.

If Kim does pop up, you have a Flash player installed but either your firewall (or possibly your anti-virus) program is blocking the video feed. In your firewall's configuration settings, locate a the option to be prompted to allow or block connections as they are attempted. Then try the TVKim.com video feed again, and "allow" the new connection request.

If you continue to experience a blank screen, please contact your firewall or anti-virus provider for instructions to "permission" a video feed.

You may also contact TVKim customer support.

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Q. When I watch a video why does it hesitate, pause or stop?

A. If a video hesitates, pauses or stops during play, please first check that your system meets the TVKim.com minimum system requirements.

If it does meet the requirements and you still experience hesitation, pause or you lose the connection, it's likely your local bandwidth may be overtaxed. Please try again at a later time. You should also check your connection speed at the time you encounter problems. Click here to test your connection speed. If your speed isn't what your service provider advertises, contact your ISP and have them check it out.

If you continue to experience problems, there is probably a configuration setting in your browser or security/firewall application on your system preventing the normal play of streaming video. Try performing an Internet search for "video streaming" and specifics about your browser and system. You may need the assistance of a computer repair professional. You may also contact TVKim customer support.

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Q. When I watch the show it runs in slow motion. How do I fix this?

A. The older shows are in an unoptimized format that the staff is working to fix.

Playback is fine with Safari, but will not play on the iPhone. It plays in slow motion on Chrome.

Users with Chrome, iPhone, iPad will be unable to watch the Live from the Studio episodes from before September 10th.

Use Firefox 5+, Internet Explorer 8+, or Safari 5+ as it will fall-back to the Flash player.

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Q. When I watch Kim's Show live (only when live) why does it have jumpy, jittery or "back and forth" playback?

A. The problem is Hardware Acceleration. This must be disabled in the Flash player settings.
1. Control-click (or Right-click) any Flash video player
2. Select "Settings..."
3. Uncheck "Enabled hardware acceleration"
4. Click "Close"
5. Refresh the page that the video is exhibiting the above symptoms. This will disable hardware acceleration GLOBALLY for all Flash players and video.

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Q. Can I download Kim's videos?

A. Kim's video content is available for online streaming only. It cannot be downloaded.

Kim's Club members can download the podcasts (audio only versions of Kim's Show and Digital Minutes).

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Q. Can I watch or listen to your shows on my Apple devices?

A. Yes! First, check to see that you can play HTML5 video.
It works on:

If you wish to watch the videos in HTML5, please upgrade or switch your browser to one listed above. Otherwise the video will automatically use Adobe Flash.

Please note: The live-stream still requires Adobe Flash. The on-demand portions are HTML5 compatible.

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Q. Can I watch Kim's videos on my iPod?

A. Yes! Please see our FAQ on "What are the minimum system requirements to use TVKim?"

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Q. How can I watch TVKim archived videos?

A. All of Kim's video archives are available on the respective content page.

To watch Kim's Show archives, go to Live from the Studio and scroll the page down just a bit to see the listings of all Shows that are available.

To watch Kim's Video Essays archive, go to Kim on Komand and scroll the page down just a bit to see the listings of all Essays that are available.

To watch Kim's Daily Videos archive, go to Kim's Video Picks and scroll the page down just a bit to see the listings of all Daily Videos that are available.

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Q. Where is the Show Picks page with links Kim mentioned in her videos?

A. The links to Web sites Kim mentions in her videos are available on Kim's Show Picks page.

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Q. How do I add a comment to a video?

A. You must be a Kim's Club member to comment on Kim's videos.

While a video is playing, scroll the page down just a bit until you see the section of the page titled "Comments." click the Comment! link, enter a title for your comment and type in your comment, the click the "comment" button. Cool!

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Q. How can I share a video with my friends?

A. You can share any video with your friends and family with the click of a button. Just locate the sharing icons on every page. They look like this:

There are options to share using Facebook, Twitter, ShareThis and more! Click your preferred sharing method and enter your information.

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Q. How much bandwidth does it take to watch Kim's Show?

A. There are many variables that determine how much bandwidth you will "consume" while watching Kim's videos. Listed below are approximations of how much bandwidth is used.

• Kim's Show, live stream: 360MB/hour (1GB for the three hour Show)
• Kim's Show, on-demand: 370MB/hour (1.1GB to watch three one-hour segments.)
• Kim's Video Essays: 20MB/each (about 5MB per minute)
• Kim's Video Picks: vary depending on length (about 5MB per minute)

Q. Why do some videos (especially "Kim's Picks") begin playing automatically?

A. YouTube made a code change that causes youtube.com embedded videos (like some of those used on TVKim.com) to automatically start playing.

Until YouTube updates their code we are "stuck" with this autoplay issue. You can click the pause button (bottom-left corner of the player) to stop the play manually, and then click the start button when you want to resume playback of the video.

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