Have you ever downloaded what you thought was a helpful program and ended up with a few new, and unwanted, toolbars instead? If you have, you're not the only one. I get a lot of email and phone calls from people asking about browser toolbars, add-ons and unwanted programs that suddenly appear on their computers.
These things can sometimes be tricky to get rid of, especially if you're not sure how they got there in the first place. In most cases, you agreed to install the toolbar while installing another program. Many free programs include third-party toolbars to help them pay the bills.
You know that I tell you if there's a toolbar in a program I recommend, but you might not see the warning. Sometimes those programs sound so exciting it's just easier to click without reading, and you wouldn't be the first person to click without reading.
That's why I always tell folks to read all the screens when installing any program. Most of the time, they've hurried through the process and agreed to a screen that installs a toolbar or some other add-on.